Refund policy

 

At rite. we make sure to keep our products and ingredients quality are at the highest possible standards. If you are however unhappy with your order, kindly contact us at hello@myrite.co for refunds under the following conditions:

  • Not more than 3 days after the purchase date
  • Refund will be made within a 30-day period after the request
  • Cost of delivery, if any, will not be included in the refund
  • Refund can and will only be made to the credit card that was used to process the purchase

To be eligible for a refund or exchange, all products must be packed in the original, unmarked packaging including any accessories, labels, free gifts, bonus item, and documentation shipped with the product and must be returned in original condition. In the interest of hygiene, we may refuse return of items when it is obvious that hygiene measures have not been followed. If the product is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment excluding any shipping charges (other than the original shipping costs invoiced).

Kindly get in touch at hello@myrite.co for any cancellation’s requests:

  • Cancellations can only be made for exceptional cases within 24 hours of the order
  • Refund will be made within a 30-day period after the request
  • Refund can and will only be made to the credit card that was used to process the purchase